Tell us roughly when you want to travel and what you would hate to miss, and a planner will come back with a real day-by-day itinerary and a real price. Drafting an itinerary is free, it commits you to nothing, and nothing is confirmed until you say so.
Phone and WhatsApp+256 702 400 804
OfficeKigali, Rwanda
Office hoursMon–Sat, 08:00–18:00 CAT (UTC+2). WhatsApp is monitored outside those hours for guests already travelling.
Tell us about the safari you have in mind
A planner replies to every enquiry personally, usually within one working day. There is no charge for a draft itinerary and no obligation to book.
What happens after you press send
Within one working dayA planner reads your enquiry and replies personally — with questions if the brief needs sharpening, or with a first route if it does not.
Within two to three daysYou get a day-by-day draft with lodges named, drive times shown, and the price broken down line by line. Permits are always itemised separately.
As long as it takesWe rewrite it. Most itineraries go through two or three versions before they are right, and there is no charge for any of them.
Only when you are readyA deposit secures permits and lodges. Everything about deposits, balances and cancellation is written down in the booking terms before you commit anything.
Before you write, it helps to know
The single most useful thing you can tell us is your dates and your total number of nights. Rwanda gorilla permits are capped at eight visitors per family per day and sell out months ahead for June to September and December, so dates determine what is genuinely possible far more than budget does.
- Gorilla permits are USD 1,500 per person per trek in Rwanda, set by the Rwanda Development Board. We pass them on at cost and show them as their own line.
- Three nights is the practical minimum for a gorilla trek with a buffer day. Seven to ten nights covers two or three parks comfortably.
- Cross-border routes into Uganda, Kenya or Tanzania need more lead time, because permits, flights and border logistics have to be sequenced together.
- Travel insurance covering medical repatriation is a condition of travelling with us. Read clause 12 of the booking terms.
Other ways to reach us
Already travelling with us?
Use the WhatsApp number on your final documents rather than this form. That line reaches the Kigali operations desk directly and is monitored throughout your trip, including outside office hours.
Press, partnerships and agents
Email info@intaresafaris.com with “Trade” or “Press” in the subject line and it will be routed to the right desk.
Complaints
If something has gone wrong, tell us in writing at info@intaresafaris.com and we will acknowledge within three working days. The full complaints procedure, including the 28-day window after your return, is clause 17 of the booking terms and conditions.
Who you are writing to
Intare Safaris is a Rwandan tour operator based in Kigali, licensed by the Rwanda Development Board and a member of the Rwanda Tours and Travel Association. Enquiries are read by the planner who would build your trip, not by a call centre. There is more on the team, the licensing and how we work on the about us page.
Licensed, accredited and working with
